Questions? We’ve Got You Covered

We appreciate your excitement for Quest! Unfortunately, the Quest waitlist sign-up closed on November 9th. We hope to welcome you to Quest next year!

There’s no need to reach out to PX to check your waitlist status. If you are pulled from the waitlist, a member of PX will reach out. Download Connect! You will have a limited amount of time to respond to the message and confirm your sign-up details!

All rooms at Quest will be occupied by 2 people. If you are not bringing a non-POWER guest, you will room with another Power employee! If you and your roommate have both signed up and need PX to facilitate your preferred roommate pairing in Nitro, please submit a People Experience support ticket to confirm. Any POWER roommate pairings will be guaranteed a double bedded room.

Yes, all rooms at Quests will be occupied by 2 people. If you are not bringing a non-Power guest, you will room with another Power employee! The best way to find a roommate pairing is by asking around in your office; your VP will also have a list of other Quest attendees seeking a roommate. Once you have found your roommate, both employees should submit a People Experience support ticket to confirm the pairing.

If you do NOT submit a ticket or choose a roommate by December 1st, PX will assign you one. No changes will be made past the December 1st date. All Power roommates will have 2 double beds in their room.

Yes, but if you plan to bring a guest under 18, please note that the event isn’t designed with children in mind. Quest will not be open to full families—in an effort to keep things fair for everyone, we’ll be allowing only one guest per employee. This guest can be a significant other or a family member.

Ensuring your flight info is up-to-date and accurate is the only way to guarantee your transportation to and from the resort!

Using the banner at the top of the page, you can change flight info for both you and your guest.

No problem! To change your non-Power guest, you must submit a People Experience support ticket before December 1st. No changes will be made past the December 1st date. You will need to submit your new guest’s legal name (as it shows on their passport), birthdate, email, phone number, and flight information.

PTO policy varies by business unit, but the same rules apply for anyone extending their trip: if you are heading to Quest early or extending your trip, you must enter the extra days as personal or vacation. Sick time cannot be used.

For more information on time off requirements, please find your business unit below:

• Brand: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.
• Business Technology: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.
• Contact Center: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.
• Corporate Finance: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.
• Legal/Risk: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.
• People: Salaried employees do not need to submit Quest Time Off.
• Project Services and Installation services: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.
• Revenue: CD and Sales do not need to submit PTO/RTO in order to attend Quest. Any member of Revenue in the negative PTO/RTO standing, will not be allowed to attend Quest. As long as you have zero or a positive amount of RTO hours left you will be eligible to come to Quest, if you are negative by as little as 1 hour you will not.
• Supply Chain: Salaried employees do not need to submit Quest Time Off unless specifically requested by their manager.

If you have additional questions around PTO/RTO, please speak to your direct manager or Vice President.

Yes, Quest is taxable by IRS rules. For more information, click here!

Your Tab

• Your flight
• Your guest’s flight
• Excursions & Activities (Spa, gift shop, off-site activities, etc.)
• Transportation between airport and resort if you are not traveling on main arrival & departure dates (12/16 and 12/19)

Power’s Tab

• Your room
• Food and beverage (at Moon Palace)
• Transportation between airport and resort if you are traveling on main arrival & departure dates (12/16 and 12/19)
• A transformative festival experience

Ground transportation will be waiting for you upon your arrival and will take you back to the airport at the conclusion of the trip. If you choose to arrive before 12/16 or depart before or after 12/19, you will be responsible for your own transportation arrangements.

Make sure your flight information is up-to-date, as the transportation schedule is based on your flight arrival and departure times.

Passport information is not required for your sign-up, but it is required for international travel. Take a moment to make sure your passport is valid; POWER recommends that your passport does not expire for at least 6 months past your Quest arrival date. Remember that renewal times may be delayed, so get your passport updated ASAP!

We do not allow our attendees to stay at Moon Palace Sunrise in the nights before the event to make sure we have all rooms ready on arrivals day. If you would like recommendations for other resorts to stay at prior to your Quest arrival, or to extend your room following the conclusion of Quest, please submit a People Experience support ticket and allow 24-48 hours for response.

If you or your guest have additional questions, submit a People Experience support ticket and a member of the PX team will be more than happy to help! Please allow 24-48 hours after you submit your ticket for a response. If you are a non-Power guest, please have your Power employee submit the ticket on your behalf.

Yes. Power is committed to providing reasonable accommodations to help ensure everyone can participate in the event. To request an accommodation, please submit a People Resources (HR) ticket. You only need to describe the accommodation you need—we do not require detailed medical information. A member of the People Resources team will review your request and follow up within 24–48 hours. If you are attending as a non-Power guest, please have your sponsoring Power employee submit the request on your behalf.