Quest Health & Safety

Come prepared and look out for each other:

• Act responsibly and with respect for yourself and others
• Follow all applicable laws, rules, and resort guidelines
• Stay home if unwell — if you are experiencing symptoms of illness, please do not attend
• Respect others’ health — practice good hygiene, wash hands frequently, and use sanitizers
• Be mindful in crowds — give space when possible and respect personal boundaries
• Follow on-site instructions from staff, security, or medical personnel
• Look out for your teammates and assist them if they need care
• Stay on resort property — Quest safety resources only extend within the grounds
• Understand that you are responsible for your guest’s actions

Let’s keep Quest safe for all! Behaviors that will result in immediate removal include (but are not limited to):

• Harassment, assault, or mistreatment of others
• Excessive intoxication or belligerence
• Property damage, vandalism, or theft
• Drug possession or use of illegal substances
• Trespassing or entering restricted areas without proper credentials
• Mistreatment of staff or other guests
• Public indecency
• Scaling or climbing buildings, equipment, or installations

Violations will result in immediate removal from Quest and, for employees, disciplinary action up to and including termination.

• Medical Tent & Ambulance – available for immediate assistance during festival hours.
• 24/7 Resort Doctor – located near the Lemon building and on the resort map (fees may apply).
• Hydration & Wellness Stations – stay cool and hydrated throughout the event
• Event Safety Staff – members of PX, People Support & People Development. They are easy to identify and ready to help.
• Lost & Found – located in the hotel lobby.
• Bring hearing protection – or stop by the PX Wellness tent for complimentary earplugs.
• Have Emergency Contact or Buddy Info – on your phone lock screen in case your phone is lost or emergency personnel need to know. Click here for Custom Quest Lost & Found Wallpapers! Personalize yours with your name and emergency contact’s name, then set it as your lock screen wallpaper.

If you see or experience unsafe behavior, or someone who is in need of help:

• Find a member of the Quest Safety Team, PX Staff, or resort staff
• Notify a member of POWER Leadership directly

At Quest, the temp starts high and doesn’t let up.

Click here to get familiar with the signs of heat exhaustion, heat stroke, and heat cramps so you can catch them early and keep yourself (and others) calm, cool, and collected.

Mexico sun is no joke, and staying ahead of it is key to feeling your best throughout Quest.

Click here to learn how to read the UV index so you know when extra precaution is needed, and how to get ahead of sunburn and other sun-related illnesses.

A few simple habits go a long way toward a safer, more enjoyable festival experience. Water between drinks, eat beforehand, stick to one drink an hour, and stay close to friends you trust. And if you ever need a sober moment, our SWAY space has you covered with great mocktails and good vibes. Click here to learn more safe drinking best practices.

The Quest Safety team is comprised of POWER people who are solely committed to the wellbeing of Quest attendees. Primarily People Experience, People Development, and People Resources, this is a CPR & First Aid certified group that is available 24/7 for any concerns.

The Safety team can be identified onsite by Pink Vests that say “Quest Safety” on the back. Feel free to approach, ask questions, seek help, or flag us down if you see something that needs attention.

Any People Experience staff member is also CPR & First Aid certified and has quick access to the Safety team if your issue needs to be escalated.

As always, if you are actively experiencing a medical emergency and have no immediate support, call 911.

The Quest planning team has an on-staff meteorologist in Cancun who monitors weather 24/7. Although you should look to Connect for major event agenda
updates, there are other communication channels we will utilize to alert you of any safety disruptions to the scheduled agenda. Festival screens, Connect, and
live-time stage announcements will give you the most-up-to-date information. Evacuation plans are in place for a variety of spaces across the resort.

Inclement weather during the festival or concert:

• All barricades at entry and exit points to the festival grounds will be opened immediately. We will egress safely through all exit points to the closest building.
This will most likely be the Moon Palace Sunrise lobby. If your room is in Nizuc, please do NOT attempt to return to your room if there is an active weather event that would expose you to the elements. We will make a live-time announcement to give the All Clear.

Inclement weather during the day or before the festival opens:

Announcements will be made via Connect. Shelter in place will be recommended. Keep your eye on Connect for the All Clear.

General Safety

Any other emergencies will be communicated via the channels mentioned above.

Emergency services

Know exactly who to call before you need to. For hotel emergencies, dial 0 and ask for Public Relations; for anything urgent, call 911 first. Our medical tent and ambulance services are also on standby throughout the festival, with radio comms ready to connect you to the next level of care.

Beyond that, a designated safety team is on-site and ready to assist with any incidents that arise. Want to know exactly who’s looking out for you? Click here to meet the full Safety team and see how to reach them throughout Quest.

Hotel Doctor

• Hours: 24/7
• Coverage: General Care, prescriptions via hotel pharmacy
• Access: Check resort map for doctor’s office or dial 0 for an emergency in-room visit (Fees may apply)

Medical Tent (Festival)

• Hours: Wed–Sat, 10:30 AM until headliner ends
• Coverage: Basic First Aid, Direct Line to Ambulance
• Located next to the PLAYA building

Ambulance (Festival)

• Hours: Wed–Sat, festival hours
• Intermediate to intensive care
• Access: Hospital transfer as needed

Help is never far away; we’ve mapped it all out for you. Find our 24/7 resort medical stations near the lobby and gym at each property, plus the on-site festival medical tent, open daily from 10:30 AM through headliner sets. Maps are a work in progress, so check back soon!

Traveling internationally comes with a few extra steps if you need medical care. Click here for what to expect if you require emergency treatment at Quest, including what documentation to keep and how the reimbursement process works with our Meritain Health Plan.